Refund and Returns Information

All our displayed products are priced in their current condition. We usually display and sell products in their ready-for-delivery condition, occasionally unrestored.

We describe an item as accurately as possible, including stating all wear and tear and any existing damage.

We have a very accomplished factory that produces custom-built products, as well as a restoration/conservation workshop, and can offer our customers any required repairs, restoration, or conservation work.

All our new products are manufactured from scratch, so there may be slight differences in grain, texture, or finishing. 

Once customers receive a product, if it is not as described or discussed if it is newly damaged and that damage was not disclosed to you prior to payment/delivery, we will refund you in full unless it has occurred during shipping. If an item/ product arrives damaged or is misplaced, please advise us immediately and provide us with photographic evidence. If an item is damaged, R. K. Woodwork Co. will discuss the best options for carrying out repairs.

Please be advised that all sales are final. A 50% deposit is required, and the balance must be paid in full prior to delivery/collection.

Until it's fully paid, items remain the property of R. K. Woodwork Co. 

If you would like more information regarding the products before purchase, please get in touch with us.

To customers who have placed an order. If you have a change of mind or circumstances regarding the purchase , we may, at our discretion, resell the item to recoup costs, on consignment. Our business takes a 

25 % commission fee on the sale price.

R. K. Woodwork Co. takes the utmost care in packing and sending products. We use tried-and-tested truck carriers for Australia-wide deliveries, international shippers for overseas deliveries, and Australia Post for items under 20kg that we believe aren't too fragile for this mode of transport.